Housing associations: future processes and technology

‍

Daily processes for housing associations

Housing corporations face complex processes on a daily basis: from accurately managing property portfolios, efficiently planning maintenance, managing financial risks, providing excellent customer service and ensuring a high standard of quality of life. The latest technologies can help you better implement these processes and the data generated is an opportunity to increase the quality of your service. So how can you optimally combine this to create sustainable and livable living environments?

‍

The housing association of the future

As organizations grow, so does their dependence on technology. This results in the implementation of a wide range of applications and systems. Although each system has its own value, this diversity can lead to a loss of overview and control. The complexity is increasing, and so is the monthly licensing fees.

‍

Turning challenges into opportunities

Housing corporations face challenges, for example with regard to GDPR, in managing financial risks and quality of life. This challenge requires careful handling of personal data, which makes optimization and automation complex. However, with the right technology, such as the use of anonymized data analysis and AI, corporations can turn these challenges into opportunities.

In order to optimize the processes mentioned and to make full use of these opportunities, process and technological expertise is required. This requires a strategic approach, deploying the right systems in the right place and training staff to safeguard knowledge in the organization. Housing associations want to modernize and improve efficiency, but they often lack a clear starting point or goal. Questions like “Are our current systems future-proof?” and “How can we tackle process optimizations and continuous improvements in a structured way?” remain unanswered and are flown in ad hoc.

‍

Strategic partnerships

Collaborations with independent parties with specific domain expertise are crucial in this process. By working with a strategic and technical partner, housing associations can relieve their organization in implementing a long-term I&A strategy. With a strategic partner:

• Compliance and continuity are guaranteed.
• Can you identify risks early and manage them?
• Are you better able to make data-driven decisions
• Do you always have access to market-wide knowledge, trends and developments
• Are your current processes and software tested against standards as described in the housing association reference architecture CORA and VERA?
• Together, create an unambiguous and concrete vision with an action plan that ensures peace and structure in the organization

A strategic partner is the constant factor in continuously developing processes and making optimal use of new technologies to improve service, sustainability and resident satisfaction.

‍

A 6-Step Method for Success

At Flawless Workflow, we help housing corporations modernize by aligning their processes, software and data. Our so-called “digital roadmap” includes a six-step method specifically designed to address organizations' unique needs and challenges.

This method starts with an in-depth Workflow Analysis to ensure knowledge about processes, followed by Application Mapping for an insight into the systems used, the dependencies and their data. The GAP Analysis identifies mismatches between current and desired situations. After that, you will find a Solution Research place with recommendations for both technical and process-based changes and a concrete implementation strategy for this, then these in the Digital development phase is being carried out. Finally, ensures Deployment and support for a smooth transition, change management and continuity within the organization.

Ready to align processes, software and data?

Are you ready to take the next step in improving your services and making your processes more efficient? Contact us today for an informal conversation. Together, we can achieve a sustainable, efficient and customer-oriented future for your housing association.